Refund Policy
Effective Date: May 2026.
This registry framework details clear guidelines regarding course cancellation workflows.
1. Refund Policy Overview
Thank you for choosing ZenzLearn for your learning journey. We strive to provide a high-quality and satisfying experience for all users as they explore, evaluate, and enroll in our courses, whether instructor-led or self-paced.
By purchasing any course from our platform, you agree to abide by our Refund Policy, along with our Terms of Use and Privacy Policy.
This Refund Policy outlines the conditions under which refunds may be granted and the process to request them. We encourage you to review these terms carefully before making a purchase to ensure clarity and transparency.
2. Refund Eligibility for Instructor-Led Training
To be considered for a refund on instructor-led courses, the following conditions must be met:
The refund request must be submitted within 7 days from the date of purchase.
You should not have accessed more than 25% of the course content.
Participation must be limited to no more than one (1) live session.
No exam voucher, certification kit, or related material should have been requested or issued.
3. Refunds for Duplicate Payments
In the event of a duplicate payment, the excess amount will be refunded using the original payment method.
Once your request has been received and verified, the refund will be processed within 10 working days.
4. Policy Updates
ZenzLearn reserves the right to modify or update this Refund Policy at any time without prior notice.
End of Refund Policy statement.
For processing queries or dashboard verification errors, please coordinate with support@zenzlearn.com.